How to add an independent expert as an operator?

Knowledge base
Operator configuration
How to add an independent expert as an operator?

If you want to invite the specialist for a customer service (not from Chat2Desk helpdesk), create a new operator for them and disable access to new chats (New Chats feature is not available when creating an operator). Then this specialist will be able to participate only in those chats that are assigned to them by the supervisor or administrator.

Operator configuration

How to add, delete or edit an operator?
How to create operator group and set priorities?
Forcible chat assignment
What is operator status? How to change or check it?
How to restrict switching to offline mode when chats are open?
Operator evaluation
Updating email for system access

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