Sales and customer support in WhatsApp. Learn how to connect WhatsApp Business account. Text first to clients on WhatsApp, take advantage of API work and integration with CRM and Helpdesk systems.
A WhatsApp Chatbot Confirms 60% of Appointments Without Calling: a Case Study of Chat2Desk and Chatme.ai
In this case study, we will describe how Klinika Fomina has managed to automate appointment confirmation and cancellation using WhatsApp and chatbots and to increase conversion.
Published: 10 January 2024
Reading time: 5 minutes
Reducing Response Time by 10 Times: How to Transform a Call Center into a Contact Center and Reduce LCR from 60 to 10%. Alma TV Case
Let us tell you how AlmaTV reformed the call center into a high-grade contact center, revised the format of operators' work and received a bonus and more loyal customers.
Published: 08 August 2023
Reading time: 5 minutes
Case: how Gemotest has expanded its client base through messengers
Gemotest is one of the leading medical laboratories in Russia, receiving up to 5 million patients annually. The laboratory conducts tests for preventive examinations, hospitalizations and primary disease diagnostics. Recently, Gemotest has added the possibility of testing for coronavirus infection.
Published: 03 July 2020
Reading time: 7 minutes
New Ways to Grow Client’s Loyalty: Creating Help Desk in Messengers
The standard Help Desk associates with the IT Department. Chat2Desk extends the meaning of the term. Instant messengers allow now to use Help Desk service to solve any customer’s problem.
Published: 17 December 2018
Reading time: 4 minutes
Updated:08 December 2025
