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Hi! We are
Chat2Desk

We connect people and business via messengers
Chat2Desk: 10 years in the omnichannel market
and we won’t stop there
2015
  • Start of working with WhatsApp™ and Viber™
  • Start of working on Chat2Desk.com
  • X5 Retail Group and Beeline test the service
2016
  • Our first partners: Mexico, South Africa and Kazakhstan
  • The launch of a standalone corporate Enterprise application
2017
  • 150 partners around the world
  • First version of the chatbot builder launched
  • First CRM integrations
2018
  • First retreat held in Mexico City
  • Implementation of the global round-the-clock tech support
2019
  • Moscow office is opened
  • 100-million-processed-messages mark is reached
  • Mobile app is launched
2020
  • Growth during COVID-19
  • Company transformation
2021
  • Doubling the company growth
  • Customere care department established
  • Partner network expansion
2022
  • Launch of an automated billing
  • Half billion messages processed within a year
  • Adapting to the crisis
2023
  • Launch of the ticketing system
  • New methods of user data protection introduced
  • Implementation of SDK for third-party mobile applications
2024
  • Implementation of a corporate messenger
  • Introduction of global chat search
  • Kanban board view in the ticketing system
  • Redesign of the client card
Our principles
Do more than required
You work for results and exceed expectations.
Learn, share & apply
You develop with the company, share knowledge and apply the best practices.
Have fun!
You’re laughing, so you exist. And if depressed, you’ll get help.
Map of our partners
70+
Employees in the
main office
300+
Partners around
the world
1600+
Customers around
the world
Test period
Watch demo
Fresh news in our blog
Chat2Desk updates: June 2020
Chat2Desk updates: June 2020 - 31
Hot Chat2Desk features came out in June 2020.
Published: 02 July 2020
Reading time: 3 minutes
How messengers solved the abandoned cart problem
How messengers solved the abandoned cart problem - 33,43,44
Three fourths of internet customers leave products in the cart and never finish the payment*. Clients leave the website, shops lose the profit. We renewed e-commerce concept and solved the abandoned cart problem by synchronizing product catalog with messengers. Let us walk you through each step.
Published: 08 April 2019
Reading time: 5 minutes