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Helpdesk
with Chat2Desk

Support your clients in their beloved messenger
Trial period
Try demo
Opportunities
Set up roles

Set up access rights of operators and supervisors

Advanced analytics

Use dashboards with reports to monitor the effectiveness of your work

Fast chat transfer

Transfer your chat to other specialists or departments

Internal comment

Leave internal comments to your colleagues in chats with clients

Mobile app

Keep in touch with clients even on business trip or when telecommuting

Set up roles
Illustration of setting up the roles
Set the roles of operators and give different access rights to Chat2Desk features
Advanced analytics
Illustration of advanced analytics
Create and download reports directly in Chat2Desk interface. Monitor the number of requests, the processing speed, workload and operators' engagement
Fast chat transfer
Illustration of fast chat transfer
Operators can transfer chats between different divisions and increase the answer speed
Internal comment
Example of internal comments
Operators can transfer chats with commentaries, so that their answers are faster and more precise
Mobile app
Illustration of a mobile app
iOS and Android apps help your operators always be online — in traffic jam, on a business trip, or on the sofa at home

Our cases

Answer bot
Answer bot operates with common requests and provides your operators with extra time for greater tasks.
«A new system of text messages processing reduced the burden of call-center voice channels. Clients started using multimedia channels more often»
Ekaterina Pavlova, Head of the Service Department at Trikolor TV
Send media files
Exchange media files with your clients. Send them photos, videos and voice messages.
«Chat2Desk features helped to reduce manual work and transfer 50% of traffic from phone calls to chats. Because of the chat center we can analyse user experience and improve our work»
Andrey Rychkov, CEO of ckassa
Templates for quick answers
Set up quick answers to speed up the operators replies.
«We increased the speed of clients’ messages processing because of the self-service menu and templates for operators of the chat center»
Dilmurat Zakirov, Head of IT Department at CJSC «Demir Kyrgyz International Bank»
Widget for a website
Collect requests on your website, make connection with clients easier and raise your CTR
«The omnichannel approach helped to determine the most popular channels among our clients. The clients base faced 6 time growth within a year»
Artur Ponomarenko, the Head of Department of electronic communication at Grow Food
Fresh news in our blog
Chat2Desk updates: June 2020
Chat2Desk updates: June 2020 - 31
Hot Chat2Desk features came out in June 2020.
Published: 02 July 2020
Reading time: 3 minutes
How messengers solved the abandoned cart problem
How messengers solved the abandoned cart problem - 33,43,44
Three fourths of internet customers leave products in the cart and never finish the payment*. Clients leave the website, shops lose the profit. We renewed e-commerce concept and solved the abandoned cart problem by synchronizing product catalog with messengers. Let us walk you through each step.
Published: 08 April 2019
Reading time: 5 minutes